![]() ![]() There are some exceptions to our policy regarding returns and refunds. Often, such returns may be refused in our sole discretion. If a Gift Card was used asĪ partial tender, that returned amount will be placed on a new Gift Card before other tenders are applied.Īdditionally, if a customer makes frequent returns of the same item(s) repeatedly and/or return in bulk Goods returned opened or without a receipt can be exchanged or refunded to a gift card. Any merchandise that is in used condition and/or returned without the original packaging may be refused. Shipping charges are non-refundable unless due to an error caused by Pet Valu. If you made your purchase online and do not have a store close by, please call customer service at 1-800-PET-VALU (1-80) to arrange your return.
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